Join Falckon Health, a rapidly expanding healthcare solutions provider recognized with a Best in Business Award for 2021 by Inc Magazine. We’re actively seeking a dedicated professional with a background in Revenue Cycle Management (RCM) for the collections process to lead our dynamic team as a Collections Team Lead.

As a Collections Team Lead, you will play a pivotal role in optimizing the collections process, ensuring exceptional service, and implementing transformative revenue cycle management services. This is a unique opportunity to lead and contribute to the growth of a dynamic team.

• Lead and guide the collections team in delivering exceptional service and maintaining integrity related to customer accounts.
• Lead and guide the collections team to ensure efficient and accurate collections processes.
• Foster a collaborative and positive team environment.
• Streamline and optimize collections processes for increased efficiency and accuracy.
• Implement best practices to enhance the overall revenue cycle management.
• Monitor team performance metrics, such as collections accuracy, turnaround time, and productivity.
• Address and resolve escalated collections issues and disputes in a timely manner.
• Collaborate with other departments to resolve complex collections-related challenges.
• Stay updated on changes in collections regulations and implement necessary adjustments.
• Utilize analytical data to make informed decisions, contributing to the improvement of the collections process.
• Take responsibility for identifying and rectifying potential coding errors in the collections process.
• Build and maintain strong relationships with clients through effective communication and proactive problem-solving.
• Collaborate with clients to understand evolving collections needs and adapt processes accordingly.
• Leverage expertise in revenue cycle management to enhance the collections operations.
• Analyze collections data and generate reports for internal and external stakeholders.
• Identify opportunities for continuous improvement in collections processes and implement changes.
• Encourage a culture of innovation and adaptability within the collections team.

• 3-5 years of experience as a collections specialist or senior collections professional in an RCM company.
• Completed degree/professional qualification in a related field.
• Ability to lead and work in US shift hours (Night) – 7.30 PM to 4.30 AM.
• Proficient in Microsoft Excel and PowerPoint.
• Strong interpersonal, verbal, and written communication skills.
• Exceptional organizational skills; detail-oriented, thorough, dependable, trustworthy, with a positive attitude.
• Ability to multitask effectively without compromising work quality.

• Competitive Remuneration.
• Performance-based salary increment and annual bonus.
• Meal and Night Shift Allowance.
• Leadership role with the opportunity to directly work with US clientele.
• Open culture and a friendly working environment.
• Focused internal and external training programs to enhance individual and team skills.